If you have a question, you're in the right place. 🙂
FREQUENTLY ASKED QUESTIONS
You can pay for the ordered products by credit or debit card or with cash on delivery. There is no possibility for cash on delivery outside of Hungary. For cash on delivery option you will have the possibility to pay by card as well to the courier service directly if you wish. The fee is : 1200 Ft.
Your orders will be delivered by courier service to the shipping address you provide.
Since the courier services usually deliver packages during business hours, we advise you to enter your work address as a delivery address if possible.
All orders placed by noon will be handled over to the courier service on the same day.
Yes, you can. Kindly visit our shipping policy to find out the countries where we deliver. In case is not listed, please get in touch with us by sending an email to firstname.lastname@example.org and we will come back to you.
Invoices for your orders will be issued electronically and sent to the email address you provided.
We order a limited quantity of each product from our supplier. Therefore, it is worth buying at the beginning of the sales period, so that you do not miss out on the products you love. If you we run out of the selected product or are not available in the right color, you can mark it as “Favorites”
Unfortunately, we are not able to accept an order placed via phone, but if you have any questions about how to place an order, call us or email us and we will help you!
Yes, you can! please visit our Warranty part If you are not 100% satisfied with your purchase you can return for a full refund or exchange within 14 days. No questions asked
You can do it within 14 calendar days of receipt of the product.
The returned products have to be in the same condition in which you received them. They must not be damaged or used. Please, use the original packaging.
At YogaSutra, our principal is to have all our customer satisfied with the products ordered. Hence, we have a 14 day return policy. (for more info please check section- can I return /exchange the ordered product ).
For order place to Hungarian shipping address the products are free of charge for all orders over 15000 HUF and for below 990 HUF shipping fee will be charged.
Thankfully cork is self cleaning. Anti-microbial, naturally kills bacteria, germs and smells. Wipe it with a damp textile. Do not use detergents, because it breaks down the natural cork. It is important not to roll up the mat after cleaning, but to let it air dry.
The cork mat is not made of synthetic material, but from natural cork. So you have a very minimal natural “smell”, which is very pleasant, as you will feel the proximity of nature.
The mat can also be used in nature.
The cork is a special material: soft and resilient, ultra light, waterproof, refractory, sound proofing, thermal insulation and recyclable natural treasure.
Yes, YogaSutra products’ are 100% vegan.
The cork surface increases grip when wet. So feel free to spray water on you mat in the area where you hand and feet go before starting your practice.